Code of Conduct

The national Code of Conduct sets standards for non-registered providers, who are not regulated under the national scheme by AHPRA. It also applies to registered practitioners operating outside their area of registration, for example a physiotherapist providing reiki therapy.

The code became Victorian law on 1 February 2017. Any possible breach of this code by a non-registered provider may be grounds for a complaint to, or investigation by, the HCC.

In summary, the Code of Conduct says that practitioners must:

    Provide services in a safe and ethical manner

    Obtain consent from their clients

    Display appropriate conduct when giving treatment advice

    Report concerns about treatment or care provided by other health care workers

    Take appropriate action in response to adverse events

    Adopt standard precautions for infection control

    Practice safely if diagnosed with infectious medical conditions

    Not make claims to cure certain serious illnesses

    Not misinform their clients

    Not practice under the influence of alcohol or drugs

    Modify or stop practicing if they have certain mental or physical impairments

    Not financially exploit clients

    Not engage in sexual misconduct

    Comply with relevant privacy laws

    Keep appropriate records

    Be covered by appropriate insurance

    Display information about this code and how to make a complaint.

If you are not satisfied with our service, please contact me. I take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with my response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.See information about the code of conduct by clicking here

To lodge a complaint with the HCC:

Fill out a complaint form online at hcc.vic.gov.au or

Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.