Not happy with a service? Here's what to do

It is important to me that my work with you is respectful, professional and useful.If you are not happy with something, please speak to me so I am aware, and have the opportunity to rectify the problem. I take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with the response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Fill out a complaint form online at hcc.vic.gov.au or go directly here https://hcc.vic.gov.au/public/about-complaints

Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.